SHIPPING & DELIVERY

PLEASE NOTE: It is your responsibility to provide accurate recipient information. Full Address (including Apartment Number), Telephone Number, Buzzer Number etc. If a Gift Basket needs to be reshipped due to incorrect address information, a surcharge will apply. If a Recipient is not available when delivery is attempted, the Gift Basket may be left with Reception, a Neighbour or on the front porch if the area is considered safe by the Driver. If not deemed safe the Driver will call the contact number provided to work out another option.

SHIPPING WITHIN CANADA

We offer FREE Canadian Shipping on orders over $75 (before taxes). Shipping typically takes 3-5 business days to reach most Canadian cities. Please note: that delivery times will vary during the holiday season and shipments to rural route areas could take longer. All orders in the KW (Kitchener, Waterloo, Cambridge) Region are FREE without a minimum order amount. You can select this option at check out under the "FREE KW DELIVERY" tab. When selecting this option you will not be prompted for a delivery address. Please us the "Add a Note" option to specify where the Basket will be going.

SHIPPING WITHIN USA

Gift Baskets being shipped to the USA will be subject to a $19.99 delivery fee. Please note it usually takes 3−8 business days to reach its destination due to customs regulations. All Baskets will be shipped using Canada Post or Fedex. A tracking number will be provided once the basket goes out for delivery. 

MULTIPLE BASKET SHIPPING

If you're looking to have multiple Baskets sent to multiple shipping addresses. Please use the "Add a Note" section specifying what baskets will be going to which addresses. For corporate orders with many different destinations. Please email us at info@imagineitgiftbaskets.com to receive our corporate order form. 

SAME DAY SHIPPING

(Tri-Cities Only)

Orders received before 11:00 EST Monday to Friday within the Kitchener, Waterloo and Cambridge Region qualify for same day delivery. Please specify if you would like the Basket delivered same day in the "Add a Note" section at checkout.

DOWNTOWN TORONTO

Deliveries going to Downtown Toronto will be sent via Canada Post or Fedex. The Basket will be wrapped and placed in a shipping parcel and sent out for delivery. They will make a delivery attempt, if no one is home they will leave a delivery notice on the door and the gift can be picked up at their nearest post office or Fedex Store. The recipient has 2 weeks to claim the gift if it is not claimed then it gets sent back to Imagine It Gift Baskets. A reshipping surcharge will occur if the basket needs to be reshipped. 

CUSTOMER SERVICE STUFF

CUSTOMER SERVICE HOURS

Monday-Saturday 9:00 a.m to 9:00 p.m

Sunday 10:00 a.m to 6:00 p.m

Eastern Standard Time

Order Online 24 hours a day, 7 days a week! 

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©2019 BY IMAGINE IT GIFT BASKETS 

ALL RIGHTS RESERVED