Frequently Asked Questions
I'M HAVING ISSUES ORDERING, WHAT DO I DO?
If you are having issues placing your order, you can contact us for assistance by using our "Let's Chat" Option located at the bottom right hand corner. You also contact us by phone at 1-888-624-6244 to speak to a representative or by email at firstname.lastname@example.org.
DO YOU SEND AN ORDER CONFIRMATION?
All orders placed with Imagine It Gift Baskets are confirmed via the email provided to us at check out. If you wish to have alternative confirmation of your order, please leave us your phone number in the "notes" section at checkout. Stating you wish to have an alternate confirmation of your order.
WHAT ARE YOUR ONLINE ORDERING HOURS?
You can place an order 7 days a week, 365 days a year. Please note that the order may not be fulfilled and shipped until regular business hours, if the order is placed on a holiday or outside of our regular business hours.
HOW DO I TRACK MY ORDER?
When placing an order you will receive a tracking number confirmation as soon as the Basket has been sent out for delivery. Please note that our in-house deliveries will not have a tracking number provided, but you will receive a notification when it has been shipped out, via the email provided at checkout.
When will my basket be delivered?
Standard Ontario Shipping: 2-5 business days.
Waterloo Region Same Day Delivery: Between 8am to 8pm, operating 7 days a week.
Waterloo Region FREE Delivery: 2-5 Business Days
Standard Out of Province Delivery: 5-10 Business Days
If you request a specific time for delivery please specify so in the "add a note" section in your cart.
How do I add a card?
To add a card to your order please use the "add a note" section while in your cart. Please specify word for word what you would like the card to read.
my basket has a different item than shown in the picture?
With the ever changing supply and demand throughout seasons, our products may vary dependent on availability and time of year. Imagine It Gift Baskets dot com reserves the right to substitute products with products of equal or greater value. The substitution may be a different brand and may have different colour packaging, but will be of the same genre ex; chocolates for chocolates.
WHAT ARE YOUR SAME DAY DELIVERY SERVICE AREAS?
Currently we are offering same day delivery to the Waterloo Region only. Orders need to be received before 11:30am the day of delivery.